SeatGeek Customer Service: Need Help?
SeatGeek Customer Service Number: 1-888-274-5488
Encountering challenges with your SeatGeek account or ticket order? The dedicated customer support team at SeatGeek is here to assist you. For everything ranging from ticket purchases to order issues, SeatGeek promises only the best in assistance. Contact Seatgeek
When to Contact Seatgeek:
- Ticket Purchases: Need assistance finding the perfect seats, understanding different ticket types, or completing your purchase?
- Order Issues: Experiencing problems with your order, such as payment errors, delivery delays, or cancellations?
- Ticket Transfers: Want to transfer your tickets to a friend or family member?
- Event Information: Have questions about an upcoming event, including venue details, parking, accessibility, or refunds?
- Account Management: Need assistance with your SeatGeek account, password resets, payment information, or account security?
- Technical Difficulties: Facing issues with the SeatGeek app or website, such as loading errors or login problems?
How to Prepare for Your Call
To ensure a smooth and efficient conversation, please have the following information ready:
- Order number: This will help SeatGeek quickly locate your order details.
- Event details: Name of the event, date, time, and venue.
- Contact information: Your phone number, email address, and SeatGeek account information.
- A clear description of your issue: The more details you can provide, the better equipped SeatGeek is to assist you.
Additional Support Options
While SeatGeek encourages you to contact by phone for immediate assistance, SeatGeek also offers alternative support channels:
Email: hi@seatgeek.com
SeatGeek team is dedicated to providing timely and effective solutions to your inquiries. The platform strives to create a seamless ticket-buying and event-going experience for all our customers. Contact SeatGeek today and let yourself help in making the most of your SeatGeek experience.
Seatgeek Customer Service: How to adress Complaints
How to Escalate Complaints to SeatGeek Corporate Office
Don’t let bad customer service ruin your event. With SeatGeek, you are in control.
- Bypass hold times and frustrated agents. Get real solutions quickly.
- Speak to someone who can actually help without being bounced around.
- Find the seats you want without hassle, with clear and simple fees.
100% Satisfaction Guaranteed
If you’re not completely satisfied, we’ll refund your money.
Bypass the Middleman: Resolve Your Seatgeek Issue Directly
Here are some options to tackle your SeatGeek issue head-on, without waiting on hold:
Phone Number –
- Toll Free Number – (1-888-274-5488)
- 24-hour Service Line: (888) 274-5488
- TDD – (888) 506-4101)
Email Id –
- Customer Service – hi@seatgeek.com
Website – https://seatgeek.com/
Corporate Office Headquarters
Most Common FAQs
The easiest way to contact SeatGeek customer service is through their online support system.
Here’s a step-by-step guide:
- Visit the SeatGeek Help Center
- Log in to your account
- This will provide personalized support.
- Click on “Contact Support”: You will find this option when viewing your order details in the “Tickets” section of your account.
- Choose your preferred method of contact: SeatGeek offers various options, including email, chat, and phone support. Phone support is often limited to specific times before events, so check the availability.
While SeatGeek doesn’t advertise, there are a few ways to contact them:
- Contact Support in the SeatGeek App:
- Open the SeatGeek app and go to your order details.
- Tap “Contact Support” to see available options.
- Phone and instant chat support might be available closer to your event date.
- SeatGeek Help Center:
- Visit the official website of SeatGeek
- Search for your issue or browse available articles.
- If SeatGeek Isn’t the Seller
- If you purchased tickets through SeatGeek but they weren’t the seller, you’ll likely need to contact the original ticket seller.
- SeatGeek often acts as a marketplace where tickets are listed by various sellers. In this case, SeatGeek’s role is primarily to facilitate the transaction.
Here’s how you can usually proceed:
- Check Your Order Confirmation: This should specify the seller of the tickets.
- Contact the Seller Directly: Reach out to the seller listed on your order confirmation for assistance. This could be the original ticket holder, a ticket broker, or another platform.
- Explore SeatGeek’s Support Options: While they might not be able to directly help with the issue, SeatGeek’s support might be able to provide guidance or information about the seller.
Note: If you purchased tickets from an unofficial source or through a suspicious website, there’s an increased risk of scams or invalid tickets. Be cautious and verify the seller’s legitimacy before proceeding.
There are a few ways to add tickets to your SeatGeek account:
- Adding Purchased Tickets:
- Directly from SeatGeek: If you purchased tickets through SeatGeek, they should automatically appear in your account.
- Uploading Tickets: For tickets purchased elsewhere, you can often upload them to SeatGeek. Look for an “Add Tickets” or similar option in your account.
- Receiving Tickets as a Gift:
- If someone sends you tickets through SeatGeek, you’ll receive a notification.
- Accept the transfer to add the tickets to your account.
- Adding Mobile Tickets:
- Check SeatGeek’s Guidelines: Some mobile tickets can be added to SeatGeek, while others might require using the original ticketing app. Check SeatGeek’s specific instructions for your event.
SeatGeek primarily accepts digital tickets. This includes:
- PDF tickets: These are digital tickets sent to your email.
- Screenshots of mobile tickets: You can take a screenshot of your mobile ticket and upload it.
- MLB mobile barcodes: These are specific to Major League Baseball games.
- Some college event mobile tickets: Not all college events are supported, but many are.
- NFL mobile barcodes: Similar to MLB, these are specific to NFL games.
